Policies, Terms, and Conditions of Trunk Trainers Inc.
Please be courteous and kind to all members and guests, and clean up after yourself. Bring a towel to use on equipment and clean equipment when finished.
The equipment and services of Trunk Trainers are provided with the best interest of our members in mind. Trunk Trainers cannot guarantee specific equipment or services will always be provided but welcome any input or requests for creating the perfect exercise environment.
We strive to provide the best programs possible for our members. Small Group Trainings, Free and semi-private classes are provided as an additional service to membership but are not guaranteed, and the class schedule may change without notice. Members must sign up for classes with their MINDBODY account to be guaranteed a spot or to be notified of cancellations. Membership, key codes and free classes are for members only. Personal training, small group training and semi-private classes are for members and non-members. Men are not allowed inside women’s only section of facility without a trainer or instructor present.
Scheduling is conducted on a first come, first served basis. Trunk Trainers Inc. will honor requests on specific scheduling whenever possible. Specific personal trainers and class instructors may not be available or guaranteed and substitutes may be used on occasion.
Packages must be purchased prior to scheduling personal training sessions, small group trainings or semi-private classes to be guaranteed that spot. Payment may be made with cash, check or credit/debit card. $20 charge for returned checks. There are no refunds for the personal training or class packages. Sessions in package must be used within 6 months of purchase unless otherwise indicated. Packages may be transferred if client is unable to complete sessions due to medical reasons, after transferee completes a Liability Waiver.
There is a 24 hour cancellation policy for rescheduling training sessions, small group trainings and semi-private classes. Cancellation must be made via telephone message, text or e-mail more than 24 hours in advance of scheduled training to trainer or instructor in order to not be charged for the session or class. If a training or semi-private class is cancelled with less than 24hr notice a complementary session will be given to client or member. Some exceptions may apply. Late policy: The client has purchased the specific hour they are scheduled for and trainer will remain on location until that hour is complete. The session will begin when the client arrives and will end on schedule. No shows will be charged for the session
Children may accompany members if they are supervised at all times and do not use equipment in the facility, and they are not disturbing other members, including the neighboring businesses. Parents are responsible for the safety of their children and may be asked to respond to the needs of the child if they are not behaving appropriately. Please take special care with children on the second level, stairs, and in the parking lot. Children under 18 must have an adult present during personal training sessions and while using the facility. If transportation is required for personal training client, their “ride” may use the facility free of charge for that hour after signing a liability waiver. Guests may accompany members to try the gym after completing a liability waiver.
The upper unit, suite 206 is for women only. Men may be in the unit only with a trainer present. The upper level is open 24 hours per day, 7 days per week unless a closure is indicated for safety reasons. The lower unit in suite 107 is open M-F 6am-6:30pm and Saturday 8am-12pm. The gym may be closed occasionally without notice. See calendar for scheduled closures for major holidays. For your safety video surveillance is used in the facility. The gates to Hale Ku’i Plaza are locked and unlocked by the businesses in the complex. Please park along the road outside of the gate if using the gym outside of normal business hours.
I have read and agree to follow the policies set forth in this agreement.
Required before all training sessions.